Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed– Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 3 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that oversized items may take up to four weeks to ship, no matter what shipment type is chosen. Please also note that in some cases, your order may arrive in multiple shipments.
Where We Ship
We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to PO Boxes/APO/FPO addresses or international addresses at this time
All shipping is provided through FedEx, and price is dependent upon size and weight of the order. Please note that order processing may take up to 3 business days after the order is placed for all shipping.
We are a tiny start up team and are unfortunately not able to offer overnight shipping at this time. If you would like to inquire about special overnight order accommodations, please contact us at email@example.com.
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
Returns on items eligible for returns are accepted within 10 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. Unfortunately, at this time, we are not able to offer free shipping on returned items. Customers requesting a refund should pack items with a return slip and ship through a preferred carrier at customer’s expense and at customer’s risk. Please contact us at firstname.lastname@example.org with your name, item information and tracking number so we can be aware of your return. Refunds will be processed upon receipt of the return.
Should anything arrive damaged, please photograph the outside and inside of the box along with the damage and send to email@example.com. Do not throw away the box or damaged goods. All damage claims must be sent within 7 days of delivery.
Any item postmarked after 10 days of receipt is not eligible for refund.
Items Not Eligible for Return
Please note that we do not accept returns of custom-order products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed.
To return merchandise, please email us at firstname.lastname@example.org with your tracking number and mail to the address below:
- Keith Meacham
- 4411 Herbert Place
- Nashville, TN 37215
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.
Please let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, please email email@example.com.
All orders are shipped fully insured with FedEx. An adult signature is required for all orders over $500 value, unless otherwise requested.
Thank you for your support of Reed Smythe & Company!